Privacy Policy

Effective Date: 05 August 2026

1. Introduction

Welcome to OnRide. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or book ferry tickets through our online platform.

2. Information We Collect

We may collect the following information during booking or while using our website:

  • Full Name
  • Mobile Number
  • Email Address
  • Passenger Details
  • Booking Information
  • Journey Date & Time
  • Payment Transaction Details
  • Device Information
  • IP Address
  • Browser Information

3. How We Use Your Information

Your information may be used to:

  • Process ferry ticket bookings.
  • Generate booking confirmations.
  • Send booking updates and notifications.
  • Provide customer support.
  • Improve our website and services.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal and regulatory requirements.

4. Payment Information

All online payments are processed through secure payment gateway providers. We do not store your debit card, credit card, CVV, UPI PIN, or internet banking credentials on our servers. :contentReference[oaicite:0]{index=0}

5. Sharing of Information

Your information is shared only when necessary with:

  • Ferry operators.
  • Payment gateway providers.
  • Government or regulatory authorities when required by law.
  • Technology service providers supporting our platform.

We never sell or rent your personal information to third parties for marketing purposes. :contentReference[oaicite:1]{index=1}

6. Cookies

Our website uses cookies and similar technologies to remember your preferences, improve website performance, analyze visitor traffic, and enhance your browsing experience.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or loss. While we strive to protect your data, no method of transmission over the internet is completely secure.

8. Data Retention

Booking records and related information are retained only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

9. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of eligible personal data.
  • Opt out of promotional communications.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any revisions will be published on this page with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team using the contact details available on our website.