Refund & Cancellation Policy

Effective Date: 05 August 2026

1. Cancellation of Booking

Customers may cancel their ferry booking subject to the cancellation policy of the respective ferry operator. Cancellation requests must be submitted before the scheduled departure time through our official booking platform or customer support.

2. Refund Eligibility

  • Refunds are subject to the cancellation policy of the respective ferry operator.
  • Bookings cancelled within the eligible cancellation period may qualify for a full or partial refund.
  • Cancellation charges may be deducted where applicable.
  • Convenience fees, gateway charges, and service charges may be non-refundable.

3. Non-Refundable Situations

Refunds may not be available under the following circumstances:

  • No-show at the boarding terminal.
  • Arrival after the reporting time.
  • Invalid passenger information provided during booking.
  • Bookings marked as non-refundable by the ferry operator.
  • Failure to carry valid identification documents.

4. Ferry Schedule Changes

Ferry schedules may be delayed, modified, or cancelled due to weather conditions, tidal changes, technical issues, government directives, or port authority instructions.

In such situations, passengers will be informed using the contact details provided during booking whenever reasonably possible.

5. Refund Processing Time

Approved refunds are generally processed within 7 to 10 business days. The actual credit timeline depends on your bank, card issuer, UPI application, or payment gateway provider.

6. Operator Cancellation

If a ferry service is cancelled by the ferry operator due to operational or safety reasons, eligible passengers may receive a refund, rescheduling option, or alternative service based on the operator's policy.

7. Force Majeure

OnRide shall not be responsible for cancellations or delays resulting from events beyond our reasonable control, including but not limited to:

  • Adverse weather conditions
  • Natural disasters
  • Floods or cyclones
  • Government restrictions
  • Port closures
  • Public emergencies
  • Technical failures of ferry operators

Refunds in such cases will be processed according to the applicable ferry operator's policy.

8. Contact for Refund Assistance

For cancellation requests, refund status, or any booking-related assistance, please contact our customer support team through the contact information available on our website. We will make every effort to assist you promptly in accordance with the applicable operator policies.